Local building merchant triumphs at national award ceremony

Kellaway Building Supplies has reached the final of the prestigious Builders’ Merchants Awards for Excellence 2013 in two categories: Best Customer Service and Best Training Initiative.

Held at the Royal Lancaster Hotel in London, the annual Builders Merchants’ Awards for Excellence bring together over 450 UK merchant representatives to recognise and celebrate outstanding achievements in the industry.

Bristol-based Kellaway has a tradition of doing well at these awards – since 2006 they have been either winners or finalists every year.

“We are delighted to be finalists again for the Best Customer Service and Best Training Initiative categories,” says Managing Director Julian Milligan. “Our customers appreciate our commitment to service and the efforts we make to ensure our knowledgeable staff will go that little bit further to make sure they leave our branches happy.”

“While there are signs of improving confidence in the construction industry, we continue to challenge ourselves to be the merchant of choice for our customers. Our training has been helping staff develop their decision-making skills across all areas of our business; from sales and customer service to people management and staff development.  We’ve seen amazing results including improved account retention, increased sales and enhanced customer loyalty.  All of this has allowed us to be much more proactive and, most importantly, improve the experience of all our customers,” reports Julian.

“The Builders’ Merchants Awards pit us against the very best in the industry.  To be finalists yet again is a huge credit to our staff and a very positive reflection of our on-going commitment to customer service.”


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